Privacy Policy

Privacy Policy

Privacy Policy for Country Packers

Country Packers (“Country Packers”, “we”, “our”, or “us”) is a business brand owned and operated by 3AB Logistics LLP (“the Company”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our relocation services, contact our customer support team, or communicate with us through phone, email, WhatsApp, social media, or other digital platforms.

At Country Packers, we value your trust and are committed to protecting your privacy. We handle your personal information responsibly and in accordance with applicable laws of India.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Legal Entity: 3AB Logistics LLP

Business Name: Country Packers

Website: www.countrypackers.com

Email: info.countrypackers@gmail.com

Customer Support: +91 9776555466

Country Packers provides professional relocation and logistics services, including household shifting, office relocation, vehicle transportation, packing and unpacking, loading and unloading, warehousing, storage solutions, and related moving services across Bhubaneswar, Odisha, and throughout India.

Information We Collect

To provide our services efficiently, we may collect the following categories of information.

Personal Information

When you request a quotation, book a service, or contact us, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Pickup Address
  • Delivery Address
  • City, State, and PIN Code
  • Company Name (where applicable)
  • GST Number (for business customers)
  • Identity details when required for transportation

Relocation Information

To plan and execute your move, we may collect:

  • Type of relocation
  • Household inventory
  • Office relocation details
  • Vehicle information
  • Preferred moving date
  • Survey details
  • Storage requirements
  • Delivery instructions

Vehicle Transportation Information

If you book car or bike transportation, we may collect:

  • Vehicle Registration Number
  • Vehicle Make and Model
  • Insurance Details (where applicable)
  • Pickup and Delivery Information
  • Vehicle Inspection Records

Payment Information

For processing payments, we may collect:

  • Transaction Reference Number
  • Payment Status
  • Invoice Details
  • Billing Information

Important: Country Packers and 3AB Logistics LLP do not store your debit card, credit card, CVV, UPI PIN, internet banking passwords, or other sensitive financial credentials. Payments are processed securely through authorised payment service providers.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Date and Time of Visit
  • Pages Visited
  • Referral Source
  • Session Duration
  • Cookies and Similar Technologies

This information helps us improve website performance and user experience.

How We Use Your Information

The information collected may be used to:

  • Provide relocation quotations
  • Schedule surveys
  • Confirm bookings
  • Deliver moving services
  • Coordinate pickups and deliveries
  • Respond to enquiries
  • Process payments
  • Send booking confirmations
  • Share shipment updates
  • Improve our services
  • Resolve customer complaints
  • Conduct quality assurance
  • Prevent fraud and misuse
  • Meet legal and regulatory obligations

We only collect information that is relevant to providing our services.

WhatsApp, Phone Calls, and Customer Communication

Customers may choose to contact Country Packers through WhatsApp, telephone, SMS, email, or social media.

Information voluntarily shared through these communication channels is used solely for providing quotations, booking services, customer support, shipment updates, and resolving enquiries.

Telephone calls may be recorded for quality assurance, staff training, and dispute resolution purposes.

Cookies Policy

Our website uses cookies to enhance your browsing experience.

Cookies help us:

  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Measure marketing effectiveness
  • Enhance website security

You can disable cookies through your browser settings. However, doing so may affect certain website features.

Google Analytics and Similar Technologies

Our website may use analytics tools and advertising platforms, including:

  • Google Analytics
  • Google Search Console
  • Google Ads
  • Meta Pixel
  • Other website performance tools

These tools help us understand visitor behaviour, improve website functionality, and deliver relevant content. They collect aggregated and anonymous information and do not reveal your personal identity.

Information Sharing

Country Packers respects your privacy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

However, your information may be shared with trusted service providers only when necessary to deliver our services, including:

  • Transportation partners
  • Delivery personnel
  • Warehouse operators
  • Insurance providers
  • Payment gateway providers
  • Government authorities where required by law
  • Professional advisors such as auditors or legal consultants

All such parties are expected to maintain appropriate standards of confidentiality.

Data Security

Protecting customer information is a priority for us.

We implement appropriate administrative, technical, and organisational safeguards, including:

  • Secure servers
  • SSL encryption
  • Password-protected systems
  • Restricted employee access
  • Secure data backups
  • Firewalls and monitoring tools

While no online system can guarantee absolute security, we continuously work to protect the information entrusted to us.

Customer Rights

Depending on applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of personal information, where legally permissible
  • Withdraw consent for promotional communications
  • Raise questions regarding the use of your information

Requests will be processed within a reasonable period, subject to legal and operational requirements.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete relocation services
  • Maintain customer records
  • Meet accounting requirements
  • Resolve disputes
  • Comply with legal obligations
  • Improve customer support

When information is no longer required, it is securely deleted or anonymised where appropriate.

Children’s Privacy

Our services are intended for individuals aged 18 years or above.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites, including payment gateways, mapping services, social media platforms, or partner websites.

These websites operate independently and have their own privacy practices. Country Packers and 3AB Logistics LLP are not responsible for the privacy policies or content of third-party websites.

Marketing Communications

From time to time, we may send customers:

  • Booking confirmations
  • Service reminders
  • Relocation updates
  • Promotional offers
  • Festival greetings
  • Company announcements

You may opt out of promotional communications at any time by contacting us.

Compliance with Applicable Laws

Country Packers and 3AB Logistics LLP are committed to complying with applicable Indian laws relating to privacy and data protection, including the Information Technology Act, 2000, associated rules, and the Digital Personal Data Protection Act, 2023, where applicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Business Brand: Country Packers

Legal Entity: 3AB Logistics LLP

Website: www.countrypackers.com

Email: info.countrypackers@gmail.com

Customer Care: +91 9776555466

We are committed to addressing your questions promptly and ensuring that your privacy is respected at every stage of your interaction with Country Packers.

AI Chat, WhatsApp Business & Virtual Assistant Privacy

Country Packers may use AI-powered chat assistants, WhatsApp Business tools, website chatbots, and customer support automation to improve response times and provide better customer service.

When you interact with these services, we may collect information such as:

  • Your name
  • Mobile number
  • Email address
  • Pickup and delivery locations
  • Moving date
  • Type of relocation
  • Questions or enquiries you submit
  • Chat history related to your service request

This information is used solely to:

  • Respond to your enquiries
  • Prepare moving quotations
  • Schedule surveys
  • Process bookings
  • Improve customer support
  • Enhance our services

Automated responses are designed to assist customers quickly, but important decisions relating to quotations, bookings, complaints, claims, or service commitments are reviewed by our customer support team whenever necessary.

Customer Reviews and Testimonials

Customer feedback helps us improve our services and assists future customers in making informed decisions.

If you voluntarily submit a review through our website or third-party platforms such as Google Business Profile, Facebook, or other review websites, your review may include:

  • Your name (or chosen display name)
  • Star rating
  • Written comments
  • Photographs (if voluntarily submitted)

By submitting a review, you grant Country Packers and 3AB Logistics LLP permission to display your review on our website, marketing materials, and social media channels unless you specifically request otherwise.

We never alter the meaning of customer reviews.

Photo and Video Usage

During packing, loading, transportation, or delivery, our staff may occasionally capture photographs or videos for:

  • Shipment documentation
  • Quality assurance
  • Damage verification
  • Insurance purposes
  • Employee training
  • Service improvement

We do not use identifiable customer photographs for advertising without prior permission.

GPS Tracking and Shipment Monitoring

For operational efficiency and customer convenience, some transportation vehicles may use GPS tracking systems.

GPS information helps us:

  • Monitor shipment progress
  • Improve route planning
  • Estimate delivery times
  • Enhance fleet management
  • Improve customer communication

Location information is used only for operational purposes and is not sold or shared for advertising.

Warehouse Security

Where goods are stored in our warehouses, additional security measures may be implemented.

These may include:

  • CCTV surveillance
  • Controlled access
  • Visitor records
  • Inventory management systems
  • Security personnel
  • Fire safety systems

These measures are designed to protect customer belongings while they remain in storage.

Fraud Prevention

To protect both customers and our business, Country Packers may use reasonable measures to detect and prevent fraudulent activities.

These measures may include:

  • Identity verification
  • Address verification
  • Payment verification
  • Booking validation
  • Call verification
  • Document verification

If fraudulent activity is suspected, we reserve the right to delay or refuse services until appropriate verification has been completed.

Recruitment and Employment Applications

If you apply for employment with Country Packers or 3AB Logistics LLP, we may collect information including:

  • Name
  • Contact details
  • Resume or CV
  • Educational qualifications
  • Employment history
  • Professional references
  • Identification documents required during recruitment

This information is used solely for recruitment and employment purposes and is retained only for as long as reasonably necessary.

Vendor and Business Partner Information

We may collect business information from suppliers, transport partners, contractors, franchise partners, and service providers.

This may include:

  • Business name
  • Contact person
  • GST details
  • Bank account details for payments
  • Service agreements
  • Tax invoices
  • Business licences

Such information is used only for business operations, accounting, legal compliance, and contractual obligations.

Intellectual Property

Unless otherwise stated, all content available on the Country Packers website, including text, logos, graphics, photographs, icons, layouts, videos, service descriptions, pricing formats, and other materials, is the property of 3AB Logistics LLP or is used with appropriate permission.

No content may be copied, reproduced, distributed, or republished without prior written permission, except where permitted by applicable law.

Data Breach Response

Although we implement appropriate security measures, no system can guarantee complete protection against every possible cyber threat.

If we become aware of a significant data security incident affecting personal information, we will take appropriate steps, which may include:

  • Investigating the incident
  • Securing affected systems
  • Assessing the impact
  • Informing relevant authorities where required by law
  • Notifying affected individuals when appropriate

Our objective is to respond promptly and minimise any potential impact.

International Users

Country Packers primarily operates within India.

If you access our website from another country, you acknowledge that your information may be processed and stored in India in accordance with this Privacy Policy and applicable Indian laws.

Consent

By accessing our website, requesting a quotation, booking our services, contacting our customer support team, or otherwise interacting with Country Packers, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you may choose not to use our website or services.

Contact Our Privacy Team

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Country Packers
A Business Brand of 3AB Logistics LLP

Customer Care: +91 9776555466

Email: info.countrypackers@gmail.com

Website: www.countrypackers.com

Our team will make reasonable efforts to respond to privacy-related enquiries promptly and professionally.

Our Commitment to Your Privacy

At Country Packers, we recognise that trust is earned through transparency, reliability, and responsible business practices. Protecting your personal information is an important part of the service we provide.

Whether you are relocating your home, office, vehicle, or commercial goods, you can be confident that we handle your information with care, use it only for legitimate business purposes, and continuously work to improve our privacy and security practices.

We appreciate the trust you place in Country Packers and 3AB Logistics LLP and remain committed to providing safe, reliable, and privacy-conscious relocation services across Bhubaneswar, Odisha, and throughout India.

Consent to Data Collection and Processing

By accessing the Country Packers website, requesting a quotation, booking our relocation services, contacting our customer support team, subscribing to newsletters, communicating through WhatsApp, email, telephone, or any other communication channel, you expressly consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Privacy Policy.

Where required by applicable law, we will seek your explicit consent before processing personal information for purposes beyond those described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details provided below. Please note that withdrawing consent may affect our ability to provide certain services.

Customer Responsibilities

To ensure a smooth relocation experience, customers are requested to:

  • Provide accurate personal information.
  • Share correct pickup and delivery addresses.
  • Inform us about valuable or fragile items before packing.
  • Provide valid contact details for communication.
  • Notify us immediately if any provided information changes before the scheduled move.

Country Packers and 3AB Logistics LLP shall not be responsible for delays or issues arising from inaccurate or incomplete information provided by customers.

Cross-Border Data Processing

Although Country Packers primarily operates within India, some of our technology service providers, cloud infrastructure providers, communication platforms, analytics providers, or customer support tools may process information using servers located outside India.

Whenever such processing occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

Business Transfers

If 3AB Logistics LLP undergoes a merger, acquisition, restructuring, investment, sale of assets, or any similar corporate transaction, customer information may be transferred as part of that business transaction.

Any successor organisation will continue to protect your information in accordance with this Privacy Policy or an updated policy communicated to customers.

Legal Requests and Law Enforcement

We may disclose customer information when disclosure is necessary to:

  • Comply with applicable laws.
  • Respond to lawful requests from courts or government authorities.
  • Protect our legal rights.
  • Investigate suspected fraud.
  • Enforce our Terms and Conditions.
  • Protect the safety of customers, employees, or the public.

Such disclosures are made only where legally required or permitted.

Limitation of Liability

While Country Packers and 3AB Logistics LLP implement commercially reasonable security measures to protect customer information, no website, server, network, email transmission, or electronic storage system can guarantee complete security.

Accordingly, we cannot guarantee absolute protection against cyber-attacks, unauthorised access, technical failures, or other events beyond our reasonable control.

Customers acknowledge these inherent risks associated with using internet-based services.

Data Accuracy

We strive to maintain accurate and up-to-date customer information.

Customers are encouraged to promptly notify us if:

  • Their contact information changes.
  • Pickup or delivery addresses change.
  • Booking details need to be updated.
  • Any previously submitted information is incorrect.

Maintaining accurate records helps us provide efficient relocation services.

Data Deletion Requests

Customers may request deletion of their personal information by contacting us.

Upon receiving a valid request, we will evaluate it in accordance with applicable legal, accounting, contractual, operational, and regulatory obligations.

Certain information may need to be retained where required by law or for legitimate business purposes.

Privacy of Business Customers

This Privacy Policy also applies to information collected from:

  • Corporate clients
  • Government organisations
  • Educational institutions
  • Banks
  • Hospitals
  • Commercial establishments
  • Industrial clients

Business contact information is used solely for providing relocation services, contract management, billing, compliance, and customer support.

Accessibility Commitment

Country Packers is committed to making our website accessible and easy to use for all visitors.

We continuously work to improve:

  • Website readability
  • Mobile responsiveness
  • Navigation
  • Accessibility features
  • Customer support channels

If you experience any accessibility issues, please contact us so that we can assist you.

Grievance Redressal

If you have any questions, complaints, or concerns regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer

3AB Logistics LLP

Business Brand: Country Packers

Email: info.countrypackers@gmail.com

Phone: +91 9776555466

Website: www.countrypackers.com

We aim to acknowledge privacy-related complaints within a reasonable timeframe and work towards a fair resolution.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy, the use of our website, or the services provided by Country Packers shall be subject to the exclusive jurisdiction of the competent courts located in Bhubaneswar, Odisha, unless otherwise required by applicable law.

Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact us.

Country Packers

A Business Brand of 3AB Logistics LLP

Registered Business: 3AB Logistics LLP

Customer Care: +91 9776555466

Email: info.countrypackers@gmail.com

Website: www.countrypackers.com

We welcome your feedback and are committed to addressing your concerns in a transparent and timely manner.

Final Statement

Your privacy is important to us.

Country Packers and 3AB Logistics LLP are committed to maintaining the confidentiality, integrity, and security of the information you entrust to us. We believe that transparency, accountability, and responsible data handling are fundamental to building long-term customer relationships.

Whether you are relocating your household, office, vehicle, or commercial goods, our commitment extends beyond safe transportation—we are equally committed to protecting your personal information and respecting your privacy at every stage of your journey with us.

Thank you for choosing Country Packers. We appreciate your trust and look forward to serving you with professionalism, reliability, and care.